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T.W. Graham Ltd. Wholesale
T.W. Graham Ltd. Wholesale
T.W. Graham Ltd. Wholesale
T.W. Graham Ltd. Wholesale
Graham Fireworks Ltd.
Graham Fireworks Ltd.
Graham Fireworks Ltd.
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*2% Handling fee applies
Special volume pricing available. Please contact us for details at 1-800-222-9755.
Shipping & Returns

SHIPPING

New Brunswick   |   Nova Scotia   |   Prince Edward Island
$200 minimum order freight pre-paid

Newfoundland
$300 minimum order freight pre-paid

All other provinces $300.00 minimum plus $20.00 delivery charge; some exceptions apply, to be discussed.

Estimated Time of Arrival
Please allow for 3 to 4 days for arrival of purchase.

 

BREAKAGE & RETURN POLICY

Because of the changing nature of our product mix it has become necessary to implement the following policy effective immediately.

All claims for breakage in transit from our warehouse to your site must be made within 5 business days of receipt of the merchandise. This will allow sufficient time for you to inspect the merchandise to ensure that it has been received in good condition. We will cover 100% on breakage in transit. Any in store breakage is not covered in our freight policy and is the responsibility of the retail outlet. If, however the merchandise was damaged in shipment please call our office at 1-800-222-9755 or 506-634-1020 to initiate a claim. An authorization # will be issued, the details noted and then we will proceed for a return for credit.

Our policy remains the same on any merchandise that has been ordered by the customer, picked, packed and delivered and returned for any other reason than a picking error, items will be credited at 75% of the wholesale value. If merchandise is old, obsolete, shop worn or unsaleable it is at our discretion to return these types of goods to the customer.  Manufacture’s defect of their merchandise will be credited at 100% of the wholesale value.

We will strive to be fair to all concerned but we must also be fair to ourselves as these types of claims can raise our cost of doing business and is borne by all customers. I trust that this will clarify our efforts to have a breakage and return policy.

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